Let me tell you about my terrible online shopping experience, emphasizing this review as a cautionary tale.

We bought a very expensive hat as a special gift, but when we needed to exchange it because the size was wrong, the company showed shocking inflexibility. My father in law is in his 80’s and bought a hat that didn’t fit his son and brought it back 18 days later. They strictly enforced their 14-day return policy and didn’t even seem to extend that time period for the holidays. I felt compelled to contact customer service because this is just unacceptable: "If someone wants the exact same hat in a different size don’t be a jerk and not make an exception 4 days after the return date expired. That’s just bad business." So now we have a very expensive hat, bought as a special gift, that no one can wear.

Customer: I am calling about the refusal to exchange a hat purchased as a gift. It was returned only four days after your 14-day policy expired.

CS Rep: I understand how frustrating this situation must be, especially since it involves a special gift. I see the notes regarding the return attempt 18 days after the purchase date.

If you adored this article so you would like to collect more info about oePPeo Summer Collection generously visit the internet site. Customer: Yes, 18 days! It's a very expensive item, and we simply want an exchange for the exact same hat in a different size. Not making an exception, especially during the holiday season, is appalling customer service.

CS Rep: I sincerely apologize for the inconvenience. While I am currently unable to override the strict 14-day policy, let me see if I can offer you a store credit for a percentage of the value or a discount toward a correctly sized replacement purchase.

Customer: That doesn't fix the problem. We are stuck with a costly hat that cannot be worn, and your company won't move on a simple size exchange. This policy confirms the conclusion: Don’t shop here.

CS Rep: I hear your frustration clearly, and I have documented your feedback regarding the need for policy flexibility, particularly during the holidays. I truly wish I could offer a full exchange today.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.