I feel compelled to share my terrible online shopping experience, not to bash the wonderful employees like Vi and Paula, but as a severe cautionary tale for future buyers. The initial purchase process was smooth, but when my dress finally arrived, it was the wrong color and size. Honestly, the frustration was so deep I could barely articulate a coherent thought; I was left with essentially

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feelings about the overall transaction, realizing how easily an order can be messed up once it leaves the hands of the helpful in-store staff. I immediately felt compelled to reach out to customer service to rectify this glaring error and warn others about the significant fulfillment issues I encountered.

Customer: I am extremely disappointed. If you have any queries concerning wherever and how to use www.gracequeens.com, you can contact us at our website. I ordered the "Willow" dress in sapphire blue, size small, and I received a large dress in emerald green. This is unacceptable.

CS Rep: I am so sorry to hear about this mix-up. We understand how frustrating it is when your expected order doesn't arrive correctly. Can you please confirm the order number so I can look up the original request details?

Customer: The order number is 47190. I need the correct dress shipped immediately. I have an event this weekend, and I relied on your advertised shipping times.

CS Rep: Thank you for providing that. I see the error on our end; we apologize profusely. We will process a shipment for the correct sapphire blue dress in size small immediately via express delivery, at no extra cost to you.

Customer: And what should I do with the incorrect large green dress? I don't want to pay for return shipping when it was your mistake.

CS Rep: Absolutely not. We will email you a prepaid return label right away. Please use the original packaging to send the incorrect item back at your convenience. Again, we are very sorry for this fulfillment oversight.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap of relying on an online order without confirming inventory or fulfillment accuracy first.