I felt compelled to share my terrible in-store shopping experience as a cautionary tale for everyone. My issue revolves entirely around the undisclosed return policy disparity between their online shop and the physical location. I quickly realized the severe differences and feel strongly that

PLEASE BE CAREFUL IF YOU PURCHASE FROM IN PERSON SHOP. THEIR RETURN POLICY IS 7DAYS UNLIKE ONLINE WHICH IS 14 days.

I purchased a dress and could not return or exchange even within 14 days! This crucial detail

IS NOT WRITTEN on their store receipt

and led me to the conclusion that I’m completely turned off by company and believe they’re in to cash out and not to make long term reliable customers happy. I decided to contact customer service immediately to try and resolve the situation and understand why their policies are so misleading.

Should you have almost any issues regarding where by in addition to how to make use of conversational tone, it is possible to e mail us on our web site. Customer: I bought a dress in your physical store last week, but I need to return it, and I was just told the return window is only seven days, not the fourteen days listed online. Why is this major difference not clearly noted?

CS Rep: I sincerely apologize for the confusion regarding our in-store return timeline. That specific policy difference should absolutely be communicated clearly at the time of purchase.

Customer: It wasn't communicated at all, and it's not even on the receipt! Now I'm stuck with an item I can’t use. It feels like the company is actively trying to mislead customers just to cash out on sales.

CS Rep: I understand why you feel that way, and we truly value our reliable customers. While the in-store 7-day policy is standard, let me review your specific purchase date and see if we can authorize a one-time store credit exception for you today.

Customer: A store credit would be appreciated, but you must address the fact that your receipts fail to state the 7-day rule.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.