I recently had a terrible overall experience that started online when I was trying to figure out if this store would work for my family. The lack of detailed information regarding physical accessibility compelled me to visit the location, and what I found was unacceptable. I feel compelled to leave this review as a warning because this business has a serious physical access problem. My direct feeling and conclusion is that

The store has a lot of space but they clutter everything together where you can't walk by without knocking stuff down. I have a disabled family member they would not be able to shop here or no one with a disability for that matter. Need to figure out a better floor plan.

This experience was so frustrating that I immediately sought out customer service to see if they were even aware of these basic safety and access concerns.

Customer: I need to speak to someone about the dangerous and inaccessible layout of your physical store. It is completely impossible for anyone using a wheelchair or mobility device to shop there.

CS Rep: I sincerely apologize that you had such a frustrating experience. Could you please describe the specific issue you encountered regarding accessibility?

Customer: The aisles are completely blocked. You have merchandise piled so close together that a wheelchair cannot navigate the store without hitting displays or knocking things over. It’s absolutely shocking that your business is not compliant.

CS Rep: That is unacceptable, and I am so sorry that your disabled family member could not shop comfortably. We take accessibility seriously, and clearly, our current store plan is failing. I will immediately escalate this feedback to our operations team to review the floor layout and ensure we create wider, unobstructed walkways.

If you beloved this post and you would like to receive a lot more info with regards to GraceQueens Casual Dresses kindly check out our web-site. Customer: Escalation is one thing, but when will I see actual changes? We had to leave because it was physically impossible to move around, and that is not okay.

CS Rep: I understand your urgency. While I cannot promise an exact timeline right now, I can ensure this is flagged as high priority. We will notify the local manager to conduct an immediate clear-out of the central aisles within 24 hours and begin a full floor plan reassessment next week. Thank you for bringing this critical issue to our attention.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.