Please, heed my warning: purchasing from this website online was one of the worst retail decisions I've ever made. My event was ruined, and the follow-up service was non-existent. My initial conclusion remains true:

POOR!! POOR!! POOR!! customer service!! Wish I would’ve seen the other reviews before purchasing online. Never again!!

After countless unanswered emails and phone calls regarding my November order, I was compelled to contact customer service directly to track down the item I desperately needed for my December event. I just wanted confirmation or a refund, but the experience devolved into a fight just to get what I paid for.

Customer: I need an update on order #1234, placed in November. When you liked this information as well as you would want to get guidance regarding https://www.gracequeens.com/blogs/news/what-to-wear-to-a-funeral-a-practical-guide-1 kindly stop by the web site. My event was last week, and the dress still hasn't arrived. I've sent three emails without a response.

CS Rep: I apologize profoundly for the delay and the lack of communication. I see here that there was an unexpected stock issue that held up shipping your specific item.

Customer: An "unexpected stock issue" that you failed to notify me about for two months? Now what? I want a clear explanation, and I need to know if you can overnight the dress, or if I should just initiate a chargeback now.

CS Rep: I understand your frustration entirely. We can waive the shipping fee immediately. If you confirm you still want the item, I can put a rush on the order processing today, and we will offer a 20% refund on the dress price for the extreme inconvenience caused.

Customer: A 20% refund is appreciated, but I really just need confirmation that it will actually ship

today

. I am tired of waiting; I am telling people to

RUN!!

CS Rep: I hear you. Let me check the warehouse manifest right now and guarantee shipment confirmation via email within the next hour. I am truly sorry this second experience with us has been so disappointing.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.