I felt absolutely compelled to share my terrible shopping experience as a cautionary tale for everyone considering this store. I bought a dress, but the size didn’t fit, initiating what should have been a simple return. Instead, I was met with requirements that felt intentionally confusing. They asked for a label that I’ve never seen or heard for the return. Because I saw a label on the dress and saying not take it off if I want to return. So I think it’s the one. But they said it should be THREE????? It is when I realized that the staff deliberately didn’t mention or give the label to me so that I can’t return. When you loved this article and you would love to receive more details about GraceQueens Maxi Dresses please visit the web page. I reached out to customer service because this appears more like a scam to me now, and I needed answers regarding why they hide information from you so that they can BLAME you if you want to return. It was a terrible experience I ever had.

Customer: I am calling about my return being rejected for missing labels. I bought a dress that didn’t fit, and now you are telling me I needed three labels, not just the large security tag.

CS Rep: I am so sorry to hear you are having trouble with the return process. That sounds incredibly frustrating, especially when dealing with an ill-fitting item. Can you confirm when and where you purchased the dress?

Customer: It was last Friday at your Soho location. The staff didn't give me any extra labels! This feels deliberate, like you are trying to make the sale in any possible way to prevent returns. I strongly suggest everyone stays away from a shop like this!

CS Rep: I understand why you feel that way, and I sincerely apologize if there was a lapse in communication at the store level. To help resolve this immediately, I can authorize a one-time store credit exception if you ship the dress back with the single security tag attached. Would that be an acceptable solution to move forward?

Customer: Store credit is fine, but I need assurance that your warehouse won't reject the package and send it back to me simply because I am missing the labels the staff failed to provide.

CS Rep: I will personally document this exception and generate a specific authorization code for the receiving team so that the item is accepted upon arrival. I will email you the prepaid shipping label and the full details of this resolution immediately.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.