My experience with this boutique was utterly shameful, and I have to share this cautionary tale emphasizing how a simple shopping transaction devolved into blatant dishonesty. While my initial interaction was just "ok," what happened to my friend was truly unethical.

I had an ok experience with them but they lied to my friend, tried to get more money out of her because the dress she ordered wasn’t available. But we seen someone buying the same dress when we went to pick hers up.

Seeing the exact dress they claimed was unavailable being sold right in front of us confirmed the deceit. Worse still, they "even called her trying to argue with her, what business does that?" The nerve of that behavior made me feel compelled to demand an explanation from customer service for this blatant dishonesty.

Customer: I am absolutely shocked by the way your staff treated my friend regarding her recent dress order. She was intentionally misled.

CS Rep: I apologize immediately if there was an issue with her experience. Can you please provide the order details so I can look into what happened with the dress availability?

Customer: The order was for a specific black cocktail dress. She was told it was suddenly unavailable and pressured to buy a more expensive replacement. Then, when we came in, we saw the ‘unavailable’ dress being sold to another customer!

CS Rep: That is completely unacceptable, and I understand why you are upset. If you loved this short article and you would love to receive much more information about GraceQueens Dresses generously visit the web-site. We never train our team to mislead customers about inventory or try to force an upsell. I am so sorry that you witnessed this contradictory and dishonest service.

Customer: It goes beyond dishonesty; your store actually called her afterwards and tried to argue about the situation! We deserve a full explanation for this manipulative behavior.

CS Rep: That escalated far beyond any professional standard. I am escalating this internally right now. To compensate for the distress and deception, I will process a full refund for her initial deposit immediately, and I would like to offer her a significant discount on any future purchase.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.