I am writing this to warn every potential customer. My experience with this company was a total disaster, confirming my worst fears about misleading online shopping. I was absolutely shocked by the quality once the products arrived, and trying to handle the return was even worse. When I decided to drive all the way to the physical location to exchange the item, I realized exactly what was going on. It’s a total "Scam scam scam. I believe most of their business is done online and that's smart of them because they can make their extremely poor quality product look half way decent and then when you want to return, you can only get store credit." A friend and I just drove three hours in hopes to find something and everything in the store was trash. Poor customer service. The associates barely spoke to us while we were in the shoebox sized store and never apologized for the inconvenience. This is not a "boutique". Don't let the title fool you. Because of the wasted day and the fact that I was forced into accepting credit for trash quality items, I immediately contacted customer service.

Customer: I drove three hours because your online presentation was completely misleading, and the product quality is simply unacceptable. Now I'm told I can only get store credit? That policy is outrageous given how low-quality the items are in person.

CS Rep: I completely understand your frustration regarding the quality and the significant inconvenience of your travel. It sounds like you had a very difficult experience. Our standard policy is store credit only, but let me verify your order details and see if an exception can be made given the three hours you spent traveling.

Customer: It isn't just the product; the in-store customer service was nonexistent. Your associates barely spoke to us while we were in that tiny store and never apologized for the inconvenience of the wasted trip. You need to acknowledge the poor service as well as the misleading quality.

CS Rep: I am deeply sorry to hear that the in-store experience was so disappointing and that our associates were unhelpful. That is unacceptable behavior, and I assure you I will be documenting this feedback immediately. We truly apologize for the lack of courtesy and the wasted time.

Customer: Apologies don't cover my gas money or the hours of my day that were completely wasted. What are you actually going to do besides apologizing for sticking me with credit for a store I never want to step foot in again?

CS Rep: Because this experience involved poor product quality, reported poor in-store service, and the significant travel time, I will process this as a high-priority exception request to my supervisor immediately for a potential full cash refund. I will personally monitor this case and follow up with you within 24 hours regarding the refund status.

If you have any thoughts concerning the place and how to use visit the up coming post, you can speak to us at the web site. The reason I left this review on the website is to hopefully prevent others from falling into the same trap.