I am sharing my abysmal experience as a warning to anyone considering placing an online order here. What should have been a simple purchase turned into a two-month saga of silence and misinformation. I spent $320 on a dress I needed by April 17th, but when I finally received it yesterday, May 20th, my initial feelings were concrete: this business is

MONEY HUNGRY & TERRIBLE CUSTOMER SERVICE!!!

I placed the order based on a promised 7-14 business day turnaround. When I noticed they were closing due to the pandemic (which I had to find out via Instagram, not direct communication), I felt compelled to reach out to customer service repeatedly through their Instagram DM—the only reliable way to contact them—just to understand where my significant investment had gone.

It is a BIG risk putting your money into this "boutique" I would HIGHLY not recommend !!!

Customer: I keep reaching out via DM because no one answers the phone or email. Where is my March 3rd order? I was initially told 7-14 days, and now I’m seeing posts encouraging new orders while mine is stuck.

CS Rep: I sincerely apologize for the lack of clarity and the communication delays. We understand your frustration. Since we had to close unexpectedly, the original 7-14 day timeline is impossible. We can offer store credit, or we can confirm a new expected timeframe of 20-25 business days from our reopening.

Customer: I already waited for that 25 business day window! That’s why I am messaging again. When you have almost any concerns with regards to where by as well as the best way to make use of web page, it is possible to contact us on the webpage. I was knowingly misled more than once about when this dress would ship. I need confirmation that I will receive the dress or I need a full refund now.

CS Rep: That is completely unacceptable, and I am truly sorry for that miscommunication. Given the excessive wait, we will prioritize your March order for immediate shipment upon reopening this week and issue a 10% partial refund for the inconvenience.

Customer: Thank you for finally offering a concrete resolution.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.