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The difference in experience was immediate. Just like one reviewer mentioned: "This was my second time shopping at the company. I had an event this Sunday, so I placed an express order on Tuesday… the company responded promptly, refunded my express shipping fee without hesitation, and provided a helpful solution during a really stressful time. Later that day, I visited the store in person… Ms. Shantel was amazing—she helped me find the exact dress in my size. She was incredibly patient, kind, and supportive. Honestly, I was so stressed on my way there, but her warm attitude truly brightened my day."

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