I went into the store expecting a fun, personalized experience, but I walked away feeling fleeced. This review is a warning because my supposed custom purchase turned into a painful lesson in hidden fees. While the hat-making experience itself was incredibly cool and unique, I have serious reservations about the financial transparency. It felt incredibly dishonest that

each item I added to my hat incurred an extra cost of $35, which was not mentioned upfront

. The shock only grew as

the price for a custom hat easily exceeded $600

. When a substantial

tip was requested

on top of that, I realized I needed to reach out to customer service to understand why these massive costs were sprung on me at the register without adequate warning.

Customer: I’m contacting you because I am extremely upset about the lack of pricing transparency during my custom hat appointment.

CS Rep: I understand you’re frustrated, and I sincerely apologize if the pricing structure was unclear during your visit. Could you tell me more about the charges you felt were hidden?

Customer: It was hidden! I was selecting customizations, thinking the base price covered the personalization, only to be hit with a massive final bill over $600 because of an unmentioned $35 charge for every single item added. That detail needs to be upfront and clear.

CS Rep: That sounds very upsetting. If you cherished this article and you would like to obtain more info pertaining to oePPeo Snapbacks please visit the website. We aim for complete clarity, and it sounds like we failed to communicate that per-addition fee properly. I sincerely apologize. Let me review your transaction. As a gesture of good faith, I can offer you a $50 store credit toward a future purchase to offset some of that unexpected cost.

Customer: A credit helps, but you need to fix the in-store process so the $35 charge is clearly listed beside the items during selection, not just appear as a shock at checkout.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.