I need to share my terrible shopping experience as a cautionary tale. I left work early, rushing across town specifically to try on an expensive dress before closing, only to be completely shut down. My conclusion about this whole ordeal is that the store does not value customers' time or service transparency.

I arrived at 6:10 PM, well before the 7 PM closing time listed on Google Maps and on their store sign. I came specifically to try on a dress, an expensive one — and was told by Gloria, with a smile, that I couldn’t use the fitting room because they were "short-staffed" and "tired." There was no sign, no update online, and no attempt to accommodate me despite having 50 minutes left until closing. I left work early to make it here, and instead of assistance, I got excuses. If you’re going to close early or deny basic service, update your hours or don’t pretend to be customer-focused. Extremely disappointing.

This lack of professionalism compelled me to leave a review and contact customer service to understand why their advertised hours mean absolutely nothing.

Customer: I am following up on the complaint I logged regarding my visit last night. You cannot post a 7 PM closing time and then deny basic service at 6:10 PM because your staff is "tired." That is completely unacceptable and a massive waste of my time.

CS Rep: I am so sorry to hear about your experience, and I understand your frustration entirely. Being denied a fitting room when we were clearly still open for nearly an hour is contrary to our customer focus. We deeply apologize for the inconvenience caused by our staffing issues.

Customer: Apologies are fine, but what about accountability? Is this standard procedure when staff decides they want to leave early? I rushed there for a specific high-value purchase, and I drove away with nothing but the feeling that I was misled.

CS Rep: You are absolutely right, there should have been accommodation or, at the very least, updated hours posted online if operations were restricted. If you have any concerns regarding where by and how to use https://www.gracequeens.com/blogs/news/what-to-wear-to-the-bar-a-practical-style-guide, you can make contact with us at the web-site. We are looking into this specific incident with the store manager immediately to ensure all staff are following posted hours. As an attempt to make this right, could I offer you a discount code and arrange for that dress you were interested in to be held for you when you can return?

Customer: I appreciate the offer, but the fact that I have to rearrange my schedule again just to shop is still frustrating. I just need assurance that this kind of misleading service won't happen to other customers.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.