I felt compelled to share my terrible online shopping experience as a warning to everyone considering purchasing from this site. I ordered a few items, but due to unexpected travel, I missed the return window by a couple of days. Their policy is incredibly restrictive, and I felt completely taken advantage of. My conclusion about this experience is that it is a absolute disaster: "Scam don’t order online. Other websites have way better customer service than this. You only have 14 days to return something you don’t like. There are a million of other websites with a less strict rules. Def feel like I was ripped off." I reached out to customer service immediately, hoping to find a human solution to this rigid policy.

If you liked this post and you would certainly like to receive even more information concerning GraceQueens Designer Styles kindly browse through the webpage. Customer: I am extremely frustrated that my return was refused. It was postmarked 16 days after delivery—just two days over your strict 14-day policy! This is completely unreasonable for an online purchase.

CS Rep: I sincerely apologize for your frustration regarding our return window. I understand that a 14-day limit can feel very strict. Unfortunately, once the return is processed past the deadline, our system automatically rejects the refund.

Customer: 'Automatically rejects' is not customer service. I feel ripped off, plain and simple. What can you actually do right now besides quoting the rules that make shoppers feel misled?

CS Rep: I recognize the deep inconvenience this has caused. While I cannot override the expired deadline for a monetary refund, as a one-time courtesy, I can issue you a store credit for the cost of the item, minus original shipping.

Customer: A store credit is better than nothing, but I remain disappointed that the policy is so unforgiving. Please process that credit.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.