I deeply regret my recent shopping decision and I feel compelled to share my terrible online experience as a caution to others. I made a custom purchase and paid over $400, including significant fees just to have altercations made on the dress. However, the resulting issues left me incredibly frustrated. My conclusion is that

Dach boutique is unprofessional & they need to definitely work on their customer service!

Trying to resolve the issue was a nightmare—I would try calling about my dress & they would just leave me on hold for over 15 mins. The attitude displayed by some staff truly makes their establishment look bad. I felt I had no choice but to leave a review and contact customer service immediately to try and get accountability for the dress I purchased.

Customer: I am calling about my custom dress order. I paid over $400, including specific charges for alterations, but the dress is not tailored to my liking. This is incredibly frustrating, especially after trying to call earlier and being left on hold for over 15 minutes.

CS Rep: I sincerely apologize for the unacceptable wait time you experienced; that is not the standard we aim for. I understand you are upset about the custom alterations. Can you please provide your order number so I can pull up the specifications and the alteration fees?

Customer: It’s #5589. When I pay that much, I expect to receive it as my liking because the customer is purchasing it. One of your staff members had a very poor attitude when I was in the store, which just compounded the unprofessional feeling.

CS Rep: Thank you for that detail. I am very sorry to hear about the poor service experience. We definitely need to address the attitude issue internally. Regarding the alterations, since the dress doesn't meet your expectations, we absolutely need to fix that.

Customer: What exactly are you going to do? I already spent $400, I don't want to pay more just to get the dress I originally ordered.

CS Rep: I completely understand. I will waive any further alteration costs and personally arrange a priority shipment label for you to return the dress to our master tailor immediately for correction. If you have any inquiries relating to where and how you can use cape blazer jacket, you could contact us at our webpage. We will ensure this is resolved exactly to your specifications this time.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.