Let my terrible experience serve as a cautionary warning to everyone considering ordering from this website. This has been the worst, most dishonest interaction I have ever had while shopping online, and it has caused immense stress over a dress I needed weeks ago. My definitive conclusion about this entire fiasco is exactly what I wrote in my review:

ITS A SPAM DO NOT ORDER FROM HERE I ordered my dress a whole month ago they blocked me , my mom , and my sister. lied and told me they would send another dress and to pick another waited another three days for them to ship it after them taking ANOTHER TEN DOLLARS from my account .DO NOT SHOP HERE.

After being deliberately blocked and then charged

again

for a replacement dress that never shipped, I felt utterly violated. I felt compelled to leave this public warning and demand immediate answers from their customer service team regarding my money and the location of the promised items.

Customer: I need an explanation for why I was charged an additional ten dollars for a replacement dress that has not shipped, and frankly, why I was blocked after inquiring about the tracking number.

CS Rep: I am deeply sorry for this chaotic experience. Blocking customers is absolutely unacceptable, and I sincerely apologize for the lack of communication and distress this caused you and your family. I see the record of the second $10 charge here; that was processed incorrectly.

Customer: Incorrectly? I was promised shipment three days ago! I ordered a month ago! I don't want the dress anymore, I want a full refund for the original purchase price and the extra ten dollars you stole from my account.

CS Rep: I completely understand your frustration and your decision. I am processing a full refund for the total amount charged, including the $10 fee. If you loved this write-up and you would certainly like to get more facts concerning GraceQueens Dresses kindly check out the page. That amount should reflect back in your bank account within the next 3 to 5 business days.

Customer: And you guarantee this refund will be processed today? I have already been lied to about shipping promises and payments.

CS Rep: Yes, I can confirm the refund transaction is complete on our end now. You will receive an email confirmation shortly. Thank you for bringing this serious issue to our attention.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.