I’m leaving this review as a warning about the risks of ordering clothing online, especially when dealing with a site I don't trust. I do about 99% of my shopping online, but whenever I find something through a completely new site I’m ALWAYS leary and almost always refrain from buying just because I don’t want to risk it. I came across a specific dress I couldn't forget, but reading reviews that outlined so many negative experiences was immediately off putting. I took the plunge anyway, but I was glued to the shipping info since I had read reviews about others never getting their package. I ordered on 8/24 and for four days the tracking said it was still stuck in NY. I got nervous and felt compelled to email customer service immediately for a solid answer before my event date passed.

Customer: I am extremely concerned about my order #5589. It has been stuck in New York since 8/24, and the tracking hasn’t updated for four days. I read reviews that packages often never arrive, and I need this item urgently.

CS Rep: Thank you for reaching out. I understand your frustration with the lack of updates and the anxiety that causes. We sincerely apologize for this shipping delay.

Customer: Apologies don't get the dress here. What exactly is happening? If you liked this article so you would like to collect more info pertaining to fitted blazer black generously visit the web page. I need assurance that if I don't get this by 8/31, you will immediately send a replacement or issue a full refund, because I cannot risk waiting any longer.

CS Rep: I completely hear you. We have alerted the carrier to investigate the hold-up. I can confirm we will honor that deadline; if your tracking hasn't shown movement or you haven't received it by the end of 8/31, please contact us and we will promptly process a reshipment or refund for you.

Customer: That is the only acceptable timeline. This uncertainty is unacceptable for an online purchase. I just hope I don't have to chase this order down again next week.

CS Rep: We are monitoring this internally and hope the carrier resolves the issue quickly. Thank you for your continued patience.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.