I want to share my cautionary tale about shopping here, hoping to prevent others from the absolute headache I endured. My experience with their management was shocking. When you have virtually any questions regarding wherever and also tips on how to use https://www.gracequeens.com/, you are able to e mail us from our website. When I questioned an unusual request for confidential financial details after placing my order, the reaction was appalling. My conclusion remains clear: "Zero STARS for this so-called "boutique" The store manager of this merchant is very rude, she’s in dire need of customer satisfaction building and training." She cut me off multiple times, and when I challenged their request, the manager advised me in the rudest manner, "If I didn’t comply she would just cancel my order." After that hostile interaction, I felt compelled to contact customer service immediately to try and resolve the impending cancellation and financial risk.

Customer: I need to speak to someone regarding Order #455. Your manager just threatened to cancel my order because I refused to email a copy of my private credit card information. That is illegal and unacceptable.

CS Rep: I sincerely apologize that you were put in that position. That is certainly not standard procedure, and I am very sorry for the way the manager communicated with you.

Customer: Sorry doesn't cut it. I was told if I knew sooo much about these kind of transactions, I’d know that refunds depend on the banks, not them. The disrespect was unbelievable, and my bank advised me not to send that information. Is my order officially canceled now?

CS Rep: Let me look into your order status immediately. Please know we take your security concerns seriously. We will fully investigate the conversation you had with the manager. If you wish to proceed without submitting that sensitive documentation, we can process the cancellation and full refund right now.

Customer: Yes, please cancel it. I will not send confidential data, and I certainly won't support a business that treats customers this way. Please confirm the cancellation and refund timeline.

CS Rep: I have initiated the cancellation. While it often takes 3 to 5 business days, please allow your banking institution the standard 7 to 10 days to process the credit back to your account. Again, we are very sorry for this experience.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.