I need to share my terrible online shopping experience as a serious warning to anyone considering ordering here. In the event you loved this informative article and you wish to receive more info about GraceQueens Performance kindly visit the page. I placed an order on 12/11 and paid extra for expedited shipping, promised delivery by 12/17. When the dress didn't arrive, the endless cycle of excuses began—from vague promises of "tomorrow" to eventually being given a tracking number that only ever showed "label created." Weeks later, I still have no dress and no refund. My overall conclusion about this shop is absolute:

WORST BOUTIQUE EVER - ALL LIARS.

The customer service is so horrible, I was compelled to call just to demand my money back, only to be met with more conflict.

Customer: It is now January 6th. I was told I would receive my refund for the order placed 12/11 weeks ago. Where is my money? I was promised 7-10 business days.

CS Rep: I sincerely apologize for the unacceptable delay and the obvious miscommunication you’ve been dealing with. I see the order was never actually shipped, and your patience has been tried repeatedly.

Customer: Yes! And when I asked for written confirmation of the timeline, your representative, Nathalie, was incredibly rude and hung up on me because I asked her to email me the information. I just need a firm, documented commitment. When will this refund actually process?

CS Rep: That behavior is absolutely unacceptable, and I assure you we will address it. I am escalating your refund request this very moment to our finance team for immediate processing, meaning you should see the credit within three business days. I am emailing you a confirmation of this new timeline right now.

Customer: Thank you. I expect that email immediately.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.