I want to warn others about my terrible online shopping experience, specifically when attempting a custom order. It was highly disappointing and serves as a major cautionary tale. I reached out hoping to commission a special dress, and they immediately confirmed via DM that the project was possible. However, the subsequent silence was deafening. My conclusion about this experience is exactly this: "Unprofessional. I dm them on Instagram to make a custom order. They responded to my first msg saying yes they can make it, then every msg I sent after relating to the order they SEENED. I was so puzzled to why Bcz if they can’t make the dress just tell the customer so n let them move on. I was so disappointed!" I felt completely ignored and disrespected, which compelled me to leave this review and engage directly with official customer service about the ghosting.

Customer: I am following up on the custom dress inquiry I sent through Instagram DMs. Why were all my subsequent messages completely ignored after you confirmed you could take the order?

CS Rep: I am so sorry to hear about this communication breakdown. That is absolutely unacceptable and unprofessional. Please provide your Instagram handle so I can locate the specific thread immediately.

If you enjoyed this write-up and you would certainly such as to obtain more info regarding https://gracequeens.com kindly browse through the site. Customer: My handle is [CustomerHandle]. I was waiting for sizing and pricing details and felt completely ghosted. If you couldn't make the dress, you needed to just tell me instead of leaving me hanging.

CS Rep: I understand why you are disappointed. It appears there was an internal scheduling mix-up regarding capacity. We should have absolutely clarified the delay. We truly apologize for the lack of respect for your time.

Customer: So, can the dress still be made, or am I wasting my time now?

CS Rep: Let me connect you directly with our specialized design coordinator right now. They will confirm availability and commit to a clear communication schedule moving forward. We want to regain your trust.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.