I felt compelled to share my terrible online shopping experience as a cautionary tale. While I love browsing for deals, what arrived in the mail today was unacceptable. I was specifically targeting great markdowns because I "Always love the end of season sales," but the item I received was severely damaged and looked like it had been handled recklessly. That excitement I had for a new purchase immediately turned into major frustration. I needed to leave this review and contact customer service immediately to try and get this major issue sorted out.

Customer: I need assistance with order #4011. I received the emerald gown today, and despite purchasing it during your sale, it arrived significantly torn right across the front neckline. It's completely unwearable.

CS Rep: I am deeply sorry to hear that your gown arrived damaged, especially when you were looking forward to a final sale item. I completely understand your frustration and disappointment.

Customer: Disappointment doesn't cover it. I paid for a dress, not something I need to throw out immediately. What are my options? I expect a full refund, including the premium shipping I paid.

CS Rep: We absolutely want to resolve this immediately. Because this was an end-of-season item, we unfortunately cannot guarantee a direct replacement. I can, however, process a full refund for both the dress and the shipping charges right now. Would you like me to proceed with the full refund, or would you prefer store credit?

Customer: Please process the full refund back to my original payment method. I appreciate you handling this quickly.

CS Rep: Certainly. I have just initiated the full refund of $115. For those who have just about any concerns relating to in which and how to work with GraceQueens Essentials, it is possible to call us with our own web site. You will see the funds reflected in your account within 3 to 5 business days. We sincerely apologize for the quality control oversight and the poor condition in which your item arrived.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap of damaged goods being shipped during sales events.