Let this be a cautionary tale about buying clothes online! My experience started terribly when the beautiful dress I had been anticipating arrived clearly flawed, damaged near the hemline. It was so frustrating realizing I couldn't wear it and would have to deal with the inevitable hassle of returns or exchanges. I felt compelled to leave a review and immediately contact customer service, not just because of the dress, but because I needed a perfect replacement fast. While the initial quality control failure was awful, I have to admit that later on,

Angelica + Shantel were wonderful! They were considerate and helpful helping with an exchange. Highly recommend working with them!

But the headache of that process needs to be documented.

Customer: I received my order today, and the dress is defective. The zipper seam is frayed, and I refuse to pay full price for damaged goods. I need a replacement shipped immediately.

CS Rep: I am truly sorry that your new dress arrived in that condition. That is completely unacceptable, and I assure you we will make this right. If you have any questions regarding wherever and how to use juniper-place-bd3.notion.site, you can get hold of us at our own web site. I can process an immediate exchange right now for a new, carefully inspected item.

Customer: "Immediate" needs to mean today. I needed this dress for an event starting Saturday, and now your mistake has left me without an outfit. What guarantees can you give me that the replacement will arrive on time?

CS Rep: I understand the urgency, and I apologize for the stress this has caused. We will ship the replacement dress via complimentary overnight shipping today and personally ensure it passes quality checks before it leaves our facility. We will also email you a prepaid label for the faulty item.

Customer: Fine. Please send me the tracking number for that overnight shipment within the next hour, so I know this is actually resolved.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap of receiving flawed merchandise.