I felt compelled to share my terrible online shopping experience as a cautionary tale to others considering this store. I struggled repeatedly with sizing issues, having been given terribly incorrect advice from an employee who suggested a size based on my weight. This led to ordering a dress that wouldn’t zip, then ordering a size up that was too big, and finally buying a completely different dress. This entire process solidified my conclusion that, unequivocally:

The customer service is HORRIBLE. When disrespected the employees do not want to apologize & they aren’t very knowledgeable as far as sizing goes.

I felt compelled to leave a review and engage with customer service because after all that hassle, the "manager" even charged me the tax fee AGAIN on my final purchase, costing me $33 when the price difference was only $15.

Here's more information in regards to GraceQueens Tops review our own web site. Customer: I am calling because I was double-charged on my recent exchange. I bought a newer, more expensive $210 dress, and instead of paying the $25 difference, I paid $33 because the tax fee of $15.95 was charged to me again, even though the manager previously waived it due to the poor sizing experience.

CS Rep: I understand you are frustrated with the final cost adjustment. Let me look up that transaction. I see the original waiver, but when you exchange for a higher-priced item, our system automatically applies sales tax to the new full price, which can override prior adjustments.

Customer: That is unacceptable. I feel completely disrespected when employees don't want to apologize for giving wrong sizing advice, and now I'm being financially penalized for your staff’s mistakes and lack of policy knowledge. I ended up buying a different dress entirely because of the trouble the first employee caused.

CS Rep: I sincerely apologize for the lack of knowledge and poor customer experience you encountered initially. Regarding the billing, while I cannot manually remove the tax from the final purchase in the system, I can process a store credit for the $15.95 difference you were re-charged immediately to address the overall distress this situation has caused.

Customer: A store credit doesn't really help since I stated I would never shop here again based off of customer service ALONE, but I will accept the credit just to close this issue out.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.