I want to share my terrible online shopping experience here as a genuine warning. While the staff and the personalized in-store experience seem exceptional based on many reviews, my conclusion after completing my order was painful: The sticker shock was real. I had read a customer comment stating, "Prices are not cheap," but I truly didn't grasp the extent until my customized hat arrived and I reviewed the itemized receipt. Should you liked this information and you would like to acquire guidance about sites.google.com generously pay a visit to the web-page. I felt completely misled by the online calculator, which failed to adequately detail significant service fees. This financial disappointment is why I felt compelled to leave this review and immediately contact customer service to understand why the final cost deviated so drastically from my initial expectations.

Customer: I am absolutely frustrated with the final price of my order, #RUST-884. The online process indicated a $250 base hat, but my card was charged $415! That is a significant difference.

CS Rep: I completely understand your frustration, and I sincerely apologize for the unexpected final total. Let me pull up your customization sheet right now to investigate those added costs.

Customer: I know I added a couple of small accessories, but those were listed as minor fees. How did the total jump by over $160? This feels deceptive when navigating the shopping cart.

CS Rep: You are right to question that jump. It looks like the special hand-shaping and detailed finishing service, which is mandatory for the unique style you chose, added a $125 artisan fee that often appears lower in the initial online display summary. We should have clarified that charge much better during the final steps of checkout.

Customer: So I paid $125 just for someone to shape it without any clear warning? That’s outrageous. What can you do now that I have the hat and feel completely misled?

CS Rep: I hear you, and that lack of transparency is our fault. Since the specific service was completed, we can’t fully refund that portion, but as a genuine goodwill gesture for the lack of pricing clarity, I can process a $50 credit back to your card immediately. Would that help resolve the financial disappointment for you?

The reason I left this review on the website is to hopefully prevent others from falling into the same trap of unexpected hidden costs.