I need to warn everyone about my appalling experience shopping online with this company. I bought a blouse and it never arrived, making me feel cheated and completely disregarded. My final conclusion, which I felt compelled to share publicly, is this:

NO COMPREIS ES UNA ESTAFA …HE COMPRADO UNA CAMISA Y NUNCA HA LLEGADO…MENUDA ESTAFA !!!!!!!!!!!!!!!!!!

The lack of delivery and accountability forced me to finally reach out to customer service, demanding an answer for why I paid for an item that simply vanished.

Customer: I am calling because I need an explanation. I placed an order weeks ago for a shirt that cost me good money, and it has never shown up. I feel completely scammed.

CS Rep: I sincerely apologize for the frustration and concern this non-delivery has caused. I absolutely understand why you feel that way. Can you please provide your order number so I can check the status immediately?

Customer: It's #MC7820. I checked the tracking myself—it hasn't updated in ten days. What kind of operation are you running? Are you going to send the shirt, or do I need a full refund right now?

CS Rep: Thank you for that number. It looks like the package is unfortunately stuck in transit limbo. Since we cannot guarantee immediate delivery at this point, I can process a full refund back to your original payment method today, and we can also offer expedited shipping free of charge if you would like to reorder it.

Customer: Expedited shipping doesn't fix the fact I've waited weeks and received nothing. In case you loved this post and you want to receive much more information concerning GraceQueens Catalog please visit our own web page. Process the full refund immediately and email me the confirmation. I just want my money back.

CS Rep: I will ensure that the full refund is processed immediately, and the confirmation email will be sent within the hour. Again, I truly apologize for this failure in service.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.