I am writing this warning based on my disappointing recent interaction with the store. I went specifically because I needed specialized work done on an old hat, something this company used to be famous for. My online search confirming their services led me down a frustrating path. If you adored this article in addition to you want to obtain more information regarding https://www.oeppeo.com/blog/the-20-hat-that-outlasted-my-100-mistake generously stop by our own web-page. The moment I got through to someone, I realized the information online was outdated, and I had wasted my time. It turns out that

servicing of hats no longer exists as their hat expert is ill and not returning. They just sell hats…for now.

This total loss of a key service is why I felt compelled to leave this review and demanded a conversation with customer service to understand why this crucial change wasn't clearly advertised.

Customer: I am extremely disappointed. I drove thirty minutes based on your website's service menu, only to be told the hat servicing department is completely shut down. Why isn't that clear online?

CS Rep: I sincerely apologize for the inconvenience and the confusion, sir/ma'am. We have had to pause all servicing operations temporarily, as our master hat expert is currently unavailable and will not be returning to the team.

Customer: "Temporarily"? The employee I spoke to said the service "no longer exists." That’s a massive downgrade in what you offer. My trip was completely wasted because of misleading information.

CS Rep: I understand your frustration entirely. We are working hard to update all historical promotional materials and apologize that you were impacted by this delay. To acknowledge your wasted time, I would like to offer you a 20% off code immediately for any new hat purchase.

Customer: I appreciate the offer, but I needed a repair, not a replacement. Will this service ever return, or should I be looking elsewhere permanently?

CS Rep: At this time, we have pivoted strictly to sales. However, I can assure you that the 20% discount is valid for six months, and we will ensure the website reflects the current operational status immediately.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.