I wanted to warn everyone about my experience. While many people seem to have had a great time in person, my interaction with the company’s

online

systems was a total disaster. I tried multiple times just to leave simple feedback about a significant shipping delay on my custom order, but the website kept glitching out. Every time I hit submit, the system failed, leaving me with a blank space where my honest feelings should have been. My final, failed attempt to register my disappointment looked exactly like this:

[null]

. That blankness perfectly summarizes how I felt: ignored and completely frustrated. I finally decided that I couldn't just let the problem disappear into the digital void, which is why I was forced to abandon the website and actually contact customer service directly.

Customer: I am so annoyed. I tried for twenty minutes to leave a review about the delay in my custom hat order, but your website just kept eating my feedback. I ended up with a blank entry where my thoughts should have been.

CS Rep: I sincerely apologize for that frustration with our system. That is absolutely unacceptable, and thank you for bringing the technical error to our attention. Let’s focus on the actual issue—can you give me your order number so I can investigate the status of your shipment?

Customer: It’s #A774. The tracking hasn't updated in three days, and the order was supposed to be here yesterday. I see everyone else having "excellent experiences," but mine has been nothing but stress.

CS Rep: I see the problem now. It looks like the carrier misrouted the package at the regional hub. If you treasured this article and you would like to get more info with regards to www.oeppeo.com please visit our internet site. I am going to process a full refund on your shipping fee immediately, and I will personally arrange for the package to be rerouted via priority service this afternoon, which should guarantee delivery tomorrow evening.

Customer: Fine. Thank you for fixing the shipping issue, but honestly, the whole digital experience surrounding this order was terrible.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.