I am writing this to serve as a major warning regarding their online service. I was looking forward to being a frequent and loyal customer however my experience was less than satisfactory!! The issue started when I tried to change my shipping address, and I was told that the glitch on the website was "no big deal just email or text me your order

and the correct address." I made it abundantly clear I did not want to purchase the hat unless it could be shipped to the proper address. I was assured it would be no problem just go ahead and order it right now. Of course, when I got the confirmation email that it was on the way the address was still incorrect. When I reached out, there was no luck!! They don't care only thinking about that one sale not the future!

Customer: I am calling about order

567. I was explicitly assured by your staff that even though your website was glitching, the shipping address would be manually corrected if I texted them the right information immediately after purchase. It shipped incorrectly anyway.

CS Rep: I am deeply sorry to hear about this critical mistake and the poor communication you experienced. That is entirely unacceptable. I see that the correct address was noted but not applied to the shipping label. What can I do right now to correct this?

If you cherished this article and you also would like to receive more info pertaining to speaking of kindly visit our own website. Customer: "What can you do?" Mind u when he was trying to make the sale he had no problem answering the phone three separate time that day and as soon as I made the purchase…nothing no answer no response to texts. I need this package rerouted immediately. You lost a great potential customer—I buy 5 to 10 $60 hats every 3 months for my son!

CS Rep: I apologize again for dropping the ball on our part. I will initiate a package intercept immediately to the correct address, and I will also process a full refund right now, as we failed to provide the service you were promised.

Customer: I appreciate the refund, but it doesn't solve the fact that I will not be purchasing from this website or store ever again.

CS Rep: I understand completely, and we regret losing your business due to this avoidable error.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.