I need to share a serious warning about pre-booking appointments with this company. It was a completely terrible online shopping experience, defined by what feels like bait-and-switch tactics. The whole setup felt designed to pressure customers into spending significantly more than they intended. My ultimate conclusion, which I felt compelled to share immediately and discuss with customer service, is this:

Do not pre-book an appointment! Pricing is very misleading. You pay a $75 non-refundable deposit thinking that hats "range from $175 to $495." There are only like two hats that are under $200 and those hats are unflattering. The cute customizable hats actually START at $475, so you basically either spend $500+ on a hat or you lose your deposit.

I was disappointed because I felt like we were fundamentally mislead, and I needed an explanation for the deceptive pricing shown online.

Customer: I need to talk to someone immediately about your appointment booking policy. I feel completely misled by the pricing structure advertised online.

CS Rep: I am very sorry to hear that. Could you clarify which part of the pricing information caused the confusion, so I can help?

Customer: The advertised range—$175 to $495. In the event you liked this information in addition to you would want to get details about oePPeo Plain Caps generously visit our page. That is not representative of the hats people actually want. The only appealing, customizable options actually

start

at $475. I feel cornered, forced to buy an expensive hat or forfeit my $75 deposit.

CS Rep: I sincerely apologize if the presentation of our pricing was confusing or created a false expectation. The $75 deposit is non-refundable but is applied toward your final purchase. However, since you feel pressured, let me override the policy and offer that $75 as a full store credit instead of requiring you to purchase today.

Customer: A credit is certainly better than losing it, but frankly, when I tried to bring this up in the shop, the staff got annoyed as if it’s something they do all day long. That was unacceptable.

CS Rep: That level of impatience is unacceptable, and I assure you I will be escalating that specific feedback immediately. I am processing that $75 store credit now for future use, and I truly regret the disappointment you experienced today.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.