I felt absolutely compelled to share my terrible online shopping experience as a serious warning to others. What started as an exciting order turned into weeks of frustration, culminating in a product that was nothing like advertised. My feeling about this whole ordeal is simple and clear:

I will never ever ever buy from this store again! They take foreverrrrrrrr to ship out your item and when you finally get it , it looks NOTHING like the picture ! Overpriced mediocre clothes ! Poor customer service, no one answers the phone . Save your money and buy from somewhere else.

After finally receiving the poorly made item and realizing the massive discrepancy between the photo and reality, I immediately tried to contact their support team to discuss a return and refund, but even reaching someone proved to be a battle.

Customer: I am calling about order #4567, which took nearly three weeks to arrive, and frankly, the quality is appalling—it looks nothing like the item I saw on your website.

CS Rep: I sincerely apologize for the significant shipping delay you experienced and for your disappointment with the clothing item upon arrival. I understand how frustrating it is when a product doesn't match the expectation set by the pictures.

Customer: Frustrating is an understatement. I tried calling several times over the last week when I realized the fit and fabric were cheap, but no one answered. What can you do immediately to arrange a full refund and cover the return shipping?

CS Rep: I apologize for the difficulty reaching our team previously. We certainly want to resolve this for you. I can process a return authorization right now, and based on your feedback regarding the quality mismatch, we will ensure you receive a full refund, including the cost of shipping the item back to us.

If you beloved this report and you would like to get additional data with regards to www.gracequeens.com kindly pay a visit to our website. Customer: That needs to happen today. And please ensure the refund hits my account swiftly, unlike your shipping process.

CS Rep: I will expedite the refund processing immediately upon receiving tracking confirmation for the return package. You should see the funds reflected within 5 to 7 business days.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.