I need to share my terrible online shopping experience as a serious cautionary tale. Unlike the rave reviews about the in-store customization, my interaction with Rustler online post-purchase was a complete disaster. When I received my order, it was entirely wrong. It was so frustrating that when I first tried to review the company, all I could articulate was the void of the experience—literally leaving a blank spot. The service was non-existent, and when I looked at my review later, it just reflected the emptiness I felt about the purchase. I felt compelled to leave this detailed review and engage with customer service because after waiting three weeks, my expensive custom hat arrived completely botched, and I refuse to be ignored.

Customer: I am extremely upset. My custom hat arrived today, three weeks late, and it is entirely the wrong felt color and size. This is unacceptable after paying extra for customization.

CS Rep: I sincerely apologize that your custom order was both incorrect and delayed. That is certainly not the quality of service we aim to provide. Can you confirm your order number so I can pull up the original customization details immediately?

Customer: It's #RUSTLR458. I ordered a Black Felt Fedora, size 7 1/4, with a distressed band, and I received a basic beige cowboy hat in a 7 5/8. How could such a monumental mistake happen?

If you have any issues regarding where and how to use linked resource site, you can make contact with us at our own website. CS Rep: I see the error now on our fulfillment end. I am truly sorry for this mix-up and the frustration it has caused. We will immediately process an expedited rush order for the correct specifications.

Customer: When exactly will I receive the correct hat? I needed this for an event next week, which is now impossible due to the delay and error.

CS Rep: I understand the urgency. We can craft and ship the corrected Black Felt Fedora, size 7 1/4, within 48 hours and use overnight shipping. We will also include a full refund for the original shipping cost as compensation for this serious hassle.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.