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Blog entry by Muhammad Huntington

🚨 The $39.99 Shipping Trap: 7-14 Day Wait Unless You Pay the Outrageous Fee!

🚨 The $39.99 Shipping Trap: 7-14 Day Wait Unless You Pay the Outrageous Fee!

I need to share my experience as a cautionary tale for anyone shopping online here. I was horrified when I realized how long standard delivery takes. My conclusion was that

Fulfillment takes 7-14 business days and then you have to wait another 3 days for shipping unless you pay $39.99 for expedited shipping.

That $39.99 fee felt completely outrageous! If you liked this article so you would like to get more info concerning GraceQueens Direct please visit the web site. My birthday was approaching fast, and seeing the massive delay and the extortionate cost to get it on time compelled me to reach out to customer service immediately, hoping they could somehow help me avoid that fee.

Customer: My order (A1234) is for my birthday next week, and the standard 7-14 day fulfillment plus 3 days shipping won't work. Why is expedited shipping an outrageous $39.99?

CS Rep: I completely understand your frustration with the delivery timeline and the cost of the expedited option. Let me pull up your order details right away.

Customer: I can't pay $39.99 just to get it within two weeks. I was hoping for better support because initially the response I received came off uncaring. Can anything at all be done to speed this up?

CS Rep: I apologize if our initial service was not empathetic. We want you to have your dress for your special day. Since this is a critical date, I am going to manually update your shipment status to "shipped" to bypass the fulfillment queue and get it processed today, waiving the expedited fee.

Customer: Wow, that is a huge relief. Thank you for making that change so I don't have to pay that fee.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.

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