My terrible online shopping experience was a total cautionary tale. For more information in regards to sites.google.com check out our internet site. I spent time and money believing in the hype, only to have the entire order ruined by basic fulfillment errors. When the package finally arrived, all I could think was, "Best in the Game?" If only the execution matched the expectation of quality that the brand projects. I felt compelled to leave a review and contact customer service immediately because after investing so much in a customized item, I expected perfection, not frustration.

Customer: I am absolutely furious about order ID 9910. I specifically ordered the charcoal gray felt hat, and you sent me a flimsy light brown straw hat. How is there such a massive discrepancy?

CS Rep: I understand completely why you are upset, and I sincerely apologize for this unacceptable mix-up in our fulfillment center. That is a major error.

Customer: A major error is an understatement! This was time-sensitive. I need the correct hat, or I need a full refund today. What are you going to do to fix this immediately?

CS Rep: We are creating a new order right now for the charcoal gray felt hat. We will upgrade the shipping to overnight delivery at no cost to you, and we are emailing you a pre-paid label for the immediate return of the incorrect item.

Customer: Overnight? Can you guarantee it will arrive by Wednesday? I need confirmation before I hang up.

CS Rep: Yes, I can guarantee it will ship within the hour and arrive by Wednesday afternoon at the latest. We will also include a complimentary customization kit with your corrected order as a further apology for our mistake.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.