I am writing this as a serious warning. My online shopping experience trying to secure a custom hat slot was absolutely terrible. I tried repeatedly to leave feedback on the website about the confusing booking process, but honestly, the whole system felt broken. I was so frustrated that when I finally hit 'submit,' the review field ended up being completely blank—a perfect metaphor for my whole experience. It was so bad I couldn't even put it into words, and the system reflected that frustration. I felt compelled to reach out to customer service immediately because I need a resolution, and I want others to be careful before trying to use their confusing online booking portal.

Customer: I am extremely upset about my recent attempt to use your online reservation system. I followed all the steps for booking an appointment, confirmed my payment, and then received absolutely no confirmation email.

CS Rep: I completely understand why you're frustrated, and I apologize that our booking system failed to send you confirmation. Here's more on oePPeo Unisex Caps check out our site. That is unacceptable. Can you please provide the email address you used so I can check the backend status?

Customer: It's [customer email]. I wasted an hour trying to get this sorted out, and now I'm worried my credit card was charged without securing my reservation. I need to know if I have a spot or not.

CS Rep: Thank you for that information. I see the transaction pending on our end, but the reservation did not finalize due to a sync error. I have voided that pending charge immediately. I can manually create that reservation for you right now, or we can look at alternate dates.

Customer: Manual creation is fine, but I want written confirmation

immediately

sent to my email this time. I won't trust the online system again.

CS Rep: Absolutely. I am processing that manual booking now and will ensure the confirmation email is pushed through manually before we end this conversation. I am also adding a complimentary accessory discount code for the inconvenience.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.