I felt compelled to share my terrible online shopping experience as a serious warning to others. I am writing this after my third failed attempt to successfully purchase merchandise from this website. My frustration stems from the consistent lack of transparency regarding stock and fulfillment delays. My direct feeling and conclusion is:

Don't buy from these guys online. Every time I've tried to order I have to send them tons of emails asking where my order is. A week or two later they say 'sorry it's sold out' and I finally get a refund. They should get their inventory tracking figured out before trying to run an online shop.

I needed to engage in a conversation with customer service, not just about the delayed refund, but about why this systemic failure keeps happening to paying customers.

Customer: I need an explanation. This is the third time I’ve ordered an item, waited over a week, emailed you repeatedly, only to be told the item was sold out

after

my payment was processed.

CS Rep: I sincerely apologize for the consistent frustration and the repeated failures with our online inventory system. That is completely unacceptable, and I completely understand your anger.

Customer: Unacceptable is an understatement. Why is your inventory tracking so unreliable? If you enjoyed this short article and you would like to get even more facts regarding sites.google.com kindly check out our webpage. It feels like you’re running a business without actually knowing what stock you possess. I just want the promised refund and assurance that this won't happen if I try again.

CS Rep: I have processed your full refund immediately. We are aware of the systemic lag between our warehouse and the online platform, and senior management is implementing an emergency fix. To try and make this right, I can offer you a 25% discount code for any item that I personally verify is physically in stock before you place the order.

Customer: I appreciate the discount offer, but honestly, I shouldn't have to manually verify stock before placing an order. Just ensure that refund hits my account swiftly this time.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.