I felt absolutely compelled to write this. Consider this a warning before you click "purchase." My experience trying to order from this site was a complete disaster. The checkout process froze, I never received a confirmation, and yet my card was charged. When I finally tried to leave a review, the frustration was so intense that I literally couldn't type anything coherent—I just hit submit, and that's why my official review currently shows up as simply

[NULL]

. I needed answers, and that void perfectly encapsulates my feeling about their technical errors and lack of follow-through, compelling me to contact customer service immediately.

Customer: I was charged $65 two days ago, but I never received an order confirmation email, and there is no record of the purchase in my account history. What is going on with your system?

CS Rep: I sincerely apologize for the confusion and the technical error you encountered. I understand how frustrating that must be. Can you please confirm the last four digits of the card used and the email address associated with the attempted order so I can investigate the transaction log?

Customer: It was [XXXX] and the email is [example@email.com]. I was trying to order the customized hat. The site glitched right after the payment screen, and now I have a charge but zero merchandise. That is unacceptable.

CS Rep: Thank you for providing those details. I see the pending charge. It appears the payment gateway processed the transaction successfully, but the connection back to generate the order number failed. When you have any issues relating to in which and tips on how to employ sites.google.com, you can email us with the website. We will immediately cancel the pending payment on our end to ensure you are fully refunded, which typically processes within 3-5 business days.

Customer: So I have to wait five days because your website broke? I want a guaranteed cancellation confirmation sent to my email immediately.

CS Rep: Absolutely. I have processed the cancellation request right now, and I will personally send you the reference number for the refund confirmation within the next hour. Again, we are very sorry for this terrible experience.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.