I need to warn potential shoppers about my recent experience. While the hats themselves seem great, if anything goes wrong with the ordering process, prepare for silence and frustration. I felt compelled to reach out to customer service after my order went completely awry and attempts to communicate were ignored across every platform. The warnings I read online are absolutely true:

People aren’t lying when they say they have horrible customer service. Not only did they send me a wrong hat, but they also didn’t communicate through phone, email, or dm to correct that and another order.

Because of this total failure to communicate and resolve the shipping mistake, I refuse to buy from them again.

Customer: I am calling about order #4588. I received the completely wrong hat last week, and despite multiple emails, DMs, and a phone call, absolutely no one has responded to me. This is unacceptable.

CS Rep: I am so genuinely sorry to hear about the fulfillment error and especially the total lack of communication. That is certainly not how we want our customers to feel. I see here that a tan fedora was mistakenly shipped instead of the black wide-brim model you ordered.

Customer: Exactly! If you adored this post and you would such as to receive more facts relating to oePPeo Online Store kindly go to our web page. I need to know how to return this wrong item, and more importantly, when I will get the correct hat or a full refund for the item and the express shipping I paid for.

CS Rep: I completely understand your urgency and frustration. I can authorize an immediate refund for the original shipping cost right now. I will also email you a pre-paid return label and check our inventory to arrange for the correct black hat to be shipped via overnight service today.

Customer: Okay, an immediate refund on shipping helps, but please ensure that correct black hat ships today, regardless of when you receive the erroneous item back. I need a new tracking number sent to me immediately.

CS Rep: I can guarantee the correct item will ship out before 5 PM today, and you will receive tracking confirmation by the end of the business day. Thank you for your patience while we fix this mistake.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.