Let my terrible online shopping experience be a warning to others. I placed an order on March 19th for a jersey and was instantly charged, but two weeks later, I'm still waiting. I received a tracking number via email, but the status has not changed from pre-shipment since. When I tried to inquire about the delay, I faced absolute radio silence. I have emailed with no response or call back. Frankly, I concluded: I don't know what's up with their customer service department or if they even have one. To add insult to injury, they also sent me an automated email asking if i enjoyed my purchase and provided a discount code for my next purchase. That is why I felt compelled to finally reach out to their customer service line and demand an explanation.

Customer: I need assistance with order #4321, placed on March 19th. I was charged instantly, but the tracking has been stuck at ‘pre-shipment’ for two weeks, and I’ve received no response to my emails.

CS Rep: I sincerely apologize for the lack of movement and the frustration this delay has caused. If you beloved this write-up and you would like to receive additional facts about viseconsultin.blogspot.com kindly pay a visit to our own web page. I see the shipment status on our end and understand why you are concerned.

Customer: Concerned is an understatement. I received an automated email today asking if I enjoyed a purchase I haven't even received yet. Is this jersey ever going to ship?

CS Rep: That automated message was completely unacceptable, and I am truly sorry for the system error that sent it. We are currently contacting the fulfillment center immediately to physically locate your jersey. I can offer you a guaranteed shipping date within 48 hours, or I can process a full refund right now.

Customer: I want the item, but only if you can confirm it is actually shipping. If it isn't out the door in 48 hours, I expect a refund. Can you confirm the status personally?

CS Rep: Yes. I will personally monitor the update and follow up with you via email within the next 24 hours with a concrete update and the verified tracking change. We appreciate your patience while we fix this internal error.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.