I went into the store expecting a fun, personalized experience, but I walked away feeling fleeced. This review is a warning because my supposed custom purchase turned into a painful lesson in hidden fees. While the hat-making experience itself was incredibly cool and unique, I have serious reservations about the financial transparency. It felt incredibly dishonest that

each item I added to my hat incurred an extra cost of $35, which was not mentioned upfront

. The shock only grew as

the price for a custom hat easily exceeded $600

. When a substantial

tip was requested

on top of that, I realized I needed to reach out to customer service to understand why these massive costs were sprung on me at the register without adequate warning.

If you loved this write-up and you would like to acquire a lot more data about oePPeo Baseball Cap Review kindly pay a visit to our own web page. Customer: I’m contacting you because I am extremely upset about the lack of pricing transparency during my custom hat appointment.

CS Rep: I understand you’re frustrated, and I sincerely apologize if the pricing structure was unclear during your visit. Could you tell me more about the charges you felt were hidden?

Customer: It was hidden! I was selecting customizations, thinking the base price covered the personalization, only to be hit with a massive final bill over $600 because of an unmentioned $35 charge for every single item added. That detail needs to be upfront and clear.

CS Rep: That sounds very upsetting. We aim for complete clarity, and it sounds like we failed to communicate that per-addition fee properly. I sincerely apologize. Let me review your transaction. As a gesture of good faith, I can offer you a $50 store credit toward a future purchase to offset some of that unexpected cost.

Customer: A credit helps, but you need to fix the in-store process so the $35 charge is clearly listed beside the items during selection, not just appear as a shock at checkout.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.