I recently tried making a purchase online, and the entire interaction was so frustrating and dismissive that I feel obligated to share my experience as a warning to potential customers. Dealing with their staff felt like talking to a wall, and my direct and honest conclusion about the entire situation is that it was the

Worst customer service

I have ever encountered. This terrible experience prompted me to leave the initial review, but I also felt compelled to engage directly with their customer service line, hoping to resolve the egregious shipping error they made and, frankly, to receive a simple apology for the way I was treated.

Customer: I am calling about order #4567. You shipped the wrong color hat, and I have been waiting four business days for someone to approve the return label after sending three emails. This is ridiculous.

CS Rep: I sincerely apologize for the delay you’ve experienced, and I am very sorry that you received the incorrect item. That processing time is unacceptable. I’m pulling up your file now—what color did you originally order?

Customer: I ordered black, and I received brown. I need the black hat shipped immediately, not after I wait another week for the return to process. Can you overnight the correct one and waive the shipping fee since this was your error?

CS Rep: I completely understand your frustration. If you adored this write-up and you would certainly such as to receive additional information pertaining to click here to investigate kindly browse through our internet site. To expedite this, I am going to process a priority reshipment for the black hat today and email you a prepaid label for the brown one. I’m also applying a 15% discount code to your account for the inconvenience this mistake and delay has caused.

Customer: Fine. Just make sure that label comes through immediately and that the black hat is truly shipped out today.

CS Rep: Absolutely. You should see the tracking information in your inbox within the next hour.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.