I’m writing this because I want to give a cautionary warning about my recent online shopping experience. Dealing with this company after placing my order has been deeply frustrating. I had a significant issue arise with the fulfillment process and when I tried repeatedly to resolve it, the lack of effort and common courtesy from the team was shocking. My final, honest conclusion after the whole ordeal is simple and harsh:

Bad customer service

. I felt like my concerns were completely ignored, which is why I was compelled to leave a review and call their support line immediately to demand an explanation.

Customer: I’ve been trying to get an answer about the shipping delay on my custom hat for three days now, and every time I call or email, I get a different generic response or no response at all.

CS Rep: I apologize for the delay you've experienced. If you adored this article and you also would like to acquire more info regarding WholeCustomDesign Services i implore you to visit our page. I absolutely understand how frustrating inconsistent information can be. Can you please provide your order number so I can look into the specific status immediately?

Customer: It’s Order 4991. The issue isn't just the delay, it's the complete dismissiveness. I feel like I'm being treated like a bother when I'm just asking for an honest update. Frankly, this whole experience has been defined by truly

Bad customer service

.

CS Rep: That is absolutely not the experience we aim for, and I see here that the customization team incorrectly tagged your order status, leading to confusion. I sincerely apologize for the failure to communicate this update clearly and promptly.

Customer: So what is the actual status now, and what are you going to do to fix this lack of communication and waste of my time?

CS Rep: Your hat is packaged and scheduled to ship out tomorrow morning. I will personally monitor this and send you the tracking information via email immediately. To compensate for the inconvenience caused by our internal errors, I have processed a 10% refund back to your original payment method.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.