Let me tell you about my terrible online shopping experience so you don't make the same mistake I did. I spent hours agonizing over finding a dress that was both elegant and affordable. When the package finally arrived, I was immediately disappointed; the material felt cheap, and the fit was awkward, forcing me to choose between fixing the dress or returning it entirely. My final conclusion about this store is summed up perfectly by my immediate realization:

"If u don't want to break ur pocket this is the place u just have to pick ur battles."

I felt compelled to leave this warning review and contact customer service immediately because the 'battle' I had to pick was accepting poor quality construction.

Customer: I am extremely disappointed with the dress I received. If you're ready to read more regarding http://www.gracequeens.com review the site. The stitching around the zipper is already unraveling, and the material feels significantly cheaper than described online.

CS Rep: I apologize wholeheartedly for the quality issues you are experiencing. I completely understand how frustrating it is when an item doesn't meet the standards you expect, especially when you are counting on it for an event.

Customer: Frustrating is an understatement. I bought it here specifically to save money, but I didn't expect I’d have to 'pick my battles' with the seams falling apart just to afford it. What solutions are you offering for defective merchandise?

CS Rep: We absolutely want to make this right. I can offer you two solutions: you can send the dress back for a full refund, or, if you still want to wear it, I can process a 20% partial refund immediately so you can cover the cost of local repairs.

Customer: A 20% refund would help, provided you confirm this won’t affect my ability to return the dress later if the fit issues prove too difficult to manage.

CS Rep: Understood. I will document this quality issue on your file, and we will extend the return window for 30 days should the repairs not resolve your concerns.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.