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Blog entry by Esmeralda Gentry

International Buyer Warning: Can't Convert Price, Can't Purchase! Website is Dysfunctional 🚨🤬

International Buyer Warning: Can't Convert Price, Can't Purchase! Website is Dysfunctional 🚨🤬

I wanted to share my terrible online shopping experience, hoping it serves as a warning, especially for international buyers. I have desperately wanted to purchase one of their beautiful dresses for a long time. However, every time I go to the website, I hit the same frustrating wall. I live in Colombia, and the simple truth is that I am completely blocked from purchasing because the website is dysfunctional for international buyers. When you loved this short article and you wish to receive more information relating to GraceQueens New Arrivals kindly visit the site. I had to contact customer service directly because when I enter the page,

it won't let me convert the price to COP

(Colombian Pesos). How can I purchase something if I can't even see the final price? I felt compelled to leave a review and initiate a dialogue because the system itself is failing.

Customer: I am so frustrated. I'm trying to buy the black and gold dress, but I live in Colombia, and your website simply does not allow me to convert the price to Colombian Pesos. I can't check out if I don't know the final cost!

CS Rep: I sincerely apologize for the difficulty you are experiencing with our international payment gateway, especially the currency conversion feature. That sounds incredibly frustrating, and we are actively working to fix that technical issue for our South American customers.

Customer: This has been happening for weeks! I have wanted this dress for so long, but I can't complete the purchase. Can someone please just inform me of the total price in COP for that specific dress, including shipping, right now?

CS Rep: Absolutely. Since the automatic conversion isn't working, I can manually provide the current exchange rate and total for the black and gold dress. If you confirm the exact dress name, I will send you a detailed breakdown of the total price, including shipping to Colombia, immediately via email.

Customer: Thank you. The dress is listed as 'Aurora Evening Gown.'

CS Rep: Thank you for confirming. I have that quote generated and sent to you now, and I’ve included a secure link that allows payment in COP to bypass the website’s conversion glitch.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap of wanting to purchase something they technically cannot access.

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