I'm writing this purely as a warning. While the physical store seems to offer wonderful experiences (based on what I've read), my interaction with their e-commerce site has been a complete disaster. After placing a pricey order, I was informed the item was out of stock, and though we agreed on a substitute, nothing has arrived. This led me to the chilling conclusion that I must share this cautionary tale:

Their online store is a scam. I ordered a jersey, only for them to email me that they were out of stock. They offered an alternative item, and we seemed to work something out. It’s been close to a month and nothing has arrived. No tracking info- and they ignore emails. Avoid their online store- it is a scam.

I felt compelled to leave this review and finally engage in a conversation with customer service after my repeated emails about tracking and delivery were completely ignored.

Customer: I need an immediate update on my order #10928. When you loved this post and you would want to receive more info concerning ballistic-trouser-2fe.notion.site i implore you to visit our own internet site. I accepted an alternative item three weeks ago because the original was out of stock, yet I still have zero tracking information and my emails asking for status updates are being ignored.

CS Rep: I sincerely apologize for the communication blackout and the significant delay you’ve experienced. That is absolutely unacceptable, especially when we confirmed a substitute item was on its way.

Customer: Unacceptable is right. I’ve sent four emails over the past ten days—all ignored. Can you confirm right now that this alternative jersey even exists, or have I simply paid for an item that will never ship?

CS Rep: I understand your immense frustration. Checking the system now, I see that the manual order processing for the substitute item was regrettably overlooked by our fulfillment team. We are deeply sorry for this error and the lack of response.

Customer: So the item hasn't shipped, and there's been no action on it for weeks? What is the immediate solution here?

CS Rep: My priority is fixing this immediately. I am processing a full refund for your purchase right now, and I will personally ensure the funds are returned within 3 business days. As an apology for this failure, I would also like to offer a 50% discount on any future in-store purchase.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.