I felt absolutely compelled to write this as a cautionary tale for anyone considering shopping here. My online shopping experience was terrible—a complete waste of time and money that has left me incredibly frustrated. I placed a significant order weeks ago, only to be left stranded with zero updates. The conclusion I came to was straightforward: the item never arrived, and tracking information was useless. After realizing the delivery system had completely failed, I knew I had to contact customer service to understand what happened and prevent this failure from being overlooked, forcing me to leave this public review.

Customer: I am calling about order #4567. It’s been weeks, and the tracking hasn't updated beyond "label created." Where is my dress?

CS Rep: I sincerely apologize for the delay and the confusion with your tracking information. I see here the status is completely stagnant. That is unacceptable, and I understand your frustration completely.

Customer: Unacceptable is an understatement. I paid for this item in good faith and I needed it for an event that has now passed. My experience was exactly as I wrote: the item never arrived, and tracking information was useless. What are you going to do right now to fix this?

CS Rep: We are so sorry that you have had this highly stressful experience. Since the original shipment appears lost, I can immediately process a full refund for the cost of the dress, or we can ship a replacement out via express shipping today at no extra cost to you. Which option would you prefer?

Customer: I need the dress, so please reship it express. I expect confirmation of the new tracking number in my email within the next hour.

CS Rep: Absolutely. I am processing that replacement now and you will receive the expedited tracking confirmation shortly. If you have any concerns with regards to where and how to use www.gracequeens.com, you can get in touch with us at our page. Again, our deepest apologies for the initial failure.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.