I recently had a truly awful experience shopping online that I feel obligated to share as a warning to others. The entire order, from arrival to quality inspection, was a disaster. My conclusion about this retailer is definitive:

Don’t waste your money. The dresses are overpriced with bad quality. My dress came and the sequence was falling off. The material they use to make the clothing is horrible. Don’t waste your money. Plus packaging was horrible if I could rate 0 stars I would.

The state of the product upon arrival, combined with the terrible packaging, compelled me to leave an immediate review and demand a conversation with customer service to address this deceptive quality.

Customer: I received my order today and it's completely unacceptable. The packaging looked like it had been run over, and the dress itself is literally falling apart.

CS Rep: I am truly sorry to hear that your order arrived damaged and the quality was so poor. That is absolutely not the experience we want you to have. You mentioned the sequins were falling off, can you confirm the material defect?

Customer: Yes, the quality is horrible—the material feels incredibly cheap, and the sequins are already detached right out of the bag. Frankly, the dress is overpriced for this kind of bad quality.

CS Rep: I understand your immense frustration, especially concerning the sequin embellishments and the overall material given the price point. As the item arrived defective, we can certainly process a full refund or an exchange for a different style if you prefer.

If you cherished this short article and you would like to receive additional information pertaining to GraceQueens Online kindly take a look at our own website. Customer: I don't trust the quality of your clothing anymore; I just want a full refund, including the original shipping cost, because the product was clearly defective and the packaging was terrible.

CS Rep: We will absolutely process a full refund for the product and the initial shipping fee due to the damaged condition and poor packaging experience. I am emailing you a pre-paid return label immediately.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.