I want to warn everyone about my recent terrible online shopping experience, particularly as the holidays approached. We were so excited to receive our order, but when the package arrived, the entire experience turned into a shocking disaster that forced me to immediately contact support. The lack of quality control and the subsequent non-response from their team was appalling. My honest and final conclusion about this experience is exactly what I wrote in the review:

"Gf ordered a couple of hats for Christmas and upon opening package a hat was missing. On top of that one of the hats had a doodoo stain right on the uv! They were also not helpful when contacted. Very disappointed! :("

I simply couldn't believe a retailer would ship something so filthy and incomplete. This motivated me to leave a public review and try contacting customer service one last time.

Customer: I am calling about order #4122. This is absolutely unacceptable. If you liked this article and you would like to get more info concerning web site kindly check out our own site. We ordered two hats for Christmas and one is missing entirely, and the other looks like it was dragged through the street.

CS Rep: I am so sorry to hear about the state of your recent shipment. That is certainly not the experience we want you to have, especially during the holidays. To confirm, one hat is missing and the other arrived visibly stained?

Customer: Visibly stained is an understatement! It has a doodoo stain right on the brim—how does that even pass quality control? And yes, we only received one hat when we paid for two. I tried reaching out earlier, and nobody was helpful whatsoever.

CS Rep: I sincerely apologize for the initial lack of support and the shocking condition of the delivered item. This is an immediate red flag for us. Can you please send us a photograph of the stain via email so we can process an immediate refund or send replacements? I will personally handle getting the missing item shipped out today via expedited service.

Customer: I appreciate that, but honestly, I don't even want a replacement if this is the level of care put into packaging. I just want a full refund for both the item I didn't receive and the disgusting item that did show up.

CS Rep: Understood. Given the circumstances—the missing item and the severe defect—I can process a full refund for the entire order immediately. I will send you a confirmation email right now that the full amount has been credited back.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.