I recently tried shopping with this company online, and I need to warn everyone about their rigid return policy. My experience was truly terrible and frustrating. I

bought a dress online but I didn’t receive my dress in time to return it because I was out of town.

When I finally contacted them, I was met with frustrating inflexibility. I fully explained that

even though the dress is brand new they couldn’t extend the return date as a courtesy. What a scam.

I felt compelled to leave this review and engage with customer service because their lack of flexibility is predatory, and I lost money on an unworn item due to an arbitrary deadline.

Customer: I am extremely upset that you won't accept my return. I purchased this dress online, and I was traveling when it arrived, meaning I literally didn't receive it in time to meet your deadline.

CS Rep: I understand your frustration completely. I see here that the return window closed three days ago. Unfortunately, as per our documented policy, we must adhere strictly to the 14-day limit from the delivery date for a full refund.

Customer: But the dress is brand new! I explicitly told you I was out of town. You’re telling me that even though the dress is brand new they couldn’t extend the return date as a courtesy? That feels like a total scam.

CS Rep: I sincerely apologize that we cannot process a monetary refund in this situation. The system is locked once the window passes. However, as a goodwill gesture, I can process a one-time exception for store credit if you mail the item back today?

Customer: Store credit doesn't help me; I don't want to shop here again after this terrible experience. If you have any sort of concerns regarding where and ways to utilize GraceQueens Promo, you can call us at our own web site. I just wanted fairness for an unworn item. This is incredibly poor customer service.

CS Rep: I genuinely regret that we cannot meet your request for a full refund extension. We are bound by the strict policy timeline.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.