I need to share my terrible online shopping experience so that others don't make the same mistake. When I purchased my dress, I expected some delay, but nothing prepared me for the complete communication blackout. I spent days trying to track down my item:

This is the worst experience by far. I ordered my dress and called them 7 days later to see when the order would be shipped and they would not answer the phone I called over 60 times in one day… then when they finally picked up… someone said thanks for calling please hold I held for about 15 minutes and then they came back to the phone and disconnected…

I felt compelled to leave a negative review and waste even more time trying to reach customer service again, desperately seeking the order status that was NOT hand made in the time frame it said it would be recieved.

Customer: I am calling because I have been trying to reach someone about my order for over a week, and I was disconnected twice today after holding.

CS Rep: I sincerely apologize for that unprofessional experience and the trouble you had reaching us. That is completely unacceptable. Can you please provide your order number so I can immediately check the shipping status?

Customer: It’s Order MC7489. If you enjoyed this article and you would certainly such as to get even more details concerning GraceQueens Online kindly visit the web site. I placed it a full seven days ago and it was supposed to be shipped by now. I am shocked by how often you disconnected me without a word.

CS Rep: I understand your frustration entirely. It looks like there was an unexpected delay in processing this batch. I see your dress is being packaged now. As compensation for the poor communication, I can upgrade your shipping from standard to two-day priority express at no extra charge.

Customer: So when will it

actually

leave the warehouse? I need a solid answer, not another promise, because I still have not recieved my order.

CS Rep: It will be picked up by the carrier within the next four hours. You will receive the tracking link via email within the next hour, and it will arrive two days after that guaranteed.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.