I want to share my terrible online shopping experience as a serious warning to anyone considering placing an order. I was initially excited by the affordability, but my enthusiasm quickly turned into regret because of poor policy communication and terrible sizing. I found out the hard way that while the items are

Cheap

, you must absolutely

Be careful with sizing.

To make matters worse, I discovered too late that there are

No returns on pjs

, which is exactly what I purchased. That unacceptable policy meant I was stuck with two unusable items, forcing me to immediately reach out to customer service to demand a resolution.

Customer: I received my pajama set today and the sizing is completely wrong based on your chart, they are huge. I need to return them for a full refund.

CS Rep: I understand your frustration with the fit, but specific items like our sleepwear are listed as final sale under our policy, meaning we cannot process a return for a refund or exchange.

Customer: That’s completely unacceptable. I didn't see that clearly stated before checkout, and the inaccurate sizing is your company's mistake, not mine. What can you actually do for me since I now have unusable items?

CS Rep: I sincerely apologize that the final sale policy wasn't clearer during your purchase. While we cannot override the no-return policy, I can offer you a one-time 15% discount code for a future purchase as compensation for this inconvenience.

If you have any thoughts about where and how to use Buy GraceQueens, you can get hold of us at the web site. Customer: A discount on potentially ill-fitting clothes doesn't resolve the issue I have right now. I just want transparency and accurate sizing information so other customers don't waste their money.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.