I felt obligated to share my experience as a serious warning to future customers. My recent in-store visit was deeply disappointing, confirming all my worst fears about poor service and professionalism. I had to look up dresses on my phone because the staff offered absolutely no assistance, and the whole transaction was steeped in apathy. Frankly, my conclusion is: "They were poor customer service no greeting no help just stood behind the desk. I had to look at the website an go back to the counter an ask bout certain dresses very unprofessional i will not Purchase or support them Ever Again hospitality was a zero. Im praying my dress fits there is no refund u will take a lost if the dress aint taylor the way u were measure then measure me with my clothes own five thumbs down i advise any one who wants a nice dress better off goin Else where." Because of this total lack of professionalism and the anxiety caused by their strict, unforgiving refund policy coupled with careless measuring, I immediately reached out to customer service to demand clarity and an assurance before my dress ships.

Customer: I am calling about a recent in-store purchase. I was treated with zero hospitality and had to do all the work myself. What I really need to know is why your staff offered no help, just stood behind the desk, and allowed me to walk out feeling completely ignored?

CS Rep: I am deeply sorry to hear that your in-store experience was so poor. That is absolutely not the level of service we aim for, and I apologize for the lack of attention and unprofessionalism you experienced.

Customer: Unprofessional is an understatement. And now I’m terrified about the purchase itself. Considering the measuring process felt rushed and poor, and I know your policy is "no refund," what happens if the dress isn't tailored correctly? I shouldn't take a loss because your team didn't measure properly.

CS Rep: I understand your concern completely, especially given the strict policy. While the purchase is final, we absolutely guarantee the fit based on the measurements taken. If there is a tailoring error upon arrival, we will cover the necessary adjustments or re-tailoring to ensure the garment fits you perfectly.

Customer: So you promise that if I receive this dress and it’s clearly wrong due to the measurement process, this won't be a lost cause for me? I need an actual solution, not just a promise.

CS Rep: Yes, that is our commitment. I have documented your file immediately, noting your concerns about the initial measurement. Once you receive the dress, please contact us within 48 hours if there are any fit issues, and we will connect you directly with our alteration department to arrange a quick resolution at our expense.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.